Service support | Online ticketing system |
Remote assistance system |
Incident response team |
Database ticketing system | 7x24 response for P0 tickets |
5x8 response for P1 tickets |
5x8 response for P2 tickets |
Out of cycle bugfix |
Database operation maintenance | Installation and deployment support |
Data migration support |
Database system optimization support |
Cluster scaling support |
Upgrade support |
Documentation & training | Documentation support |
Training courses |
Customized training |
Expert services | On-site support & on-site emergency response services |
Solution consultation |
Database security, operation, and maintenance consultation |
Other technical consultation services |